Privacy Policy

Your privacy is of utmost importance to us. This Privacy Policy (“Policy”) outlines how SkillCore (“we,” “us,” or “our”) collects, uses, stores, and protects your personal data when you interact with our website and services. By using this website, you agree to the practices described in this Policy.
This Policy applies to all users and visitors of the SkillCore website, and forms part of our broader commitment to data protection and transparency in line with applicable laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect
1.1 Information You Provide to Us
We collect personal data that you voluntarily provide when interacting with our website, enrolling in our programs, or communicating with our team. This includes:
Account Data: Full name, email address, password, username, phone number, physical address.
Billing Information: Payment card details (processed securely through third-party providers), billing address, VAT number if applicable.
Login Credentials: Authentication information to securely identify you on our platform.
Communication Records: Any correspondence or feedback you send to us via email or forms.
1.2 Information We Collect Automatically
When you browse our website, we automatically gather certain information through tracking tools such as cookies and analytics services. These may include:
Device Information: IP address, browser type, operating system, screen resolution.
Usage Data: Pages visited, time spent on pages, referral sources, clicks and interactions.
Cookies and Similar Technologies: To improve site performance and personalize your experience. Refer to our Cookie Policy for more details.

2. How We Use Your Data
We use your data for a variety of legitimate business purposes, including:
Account Management: To register, authenticate, and manage your user account.
Service Delivery: To provide access to courses, certifications, webinars, and downloadable resources.
Communication: To respond to inquiries, send important service updates, and deliver educational content.
Payment Processing: To securely process payments for subscriptions or one-time purchases.
Security and Compliance: To detect fraud, enforce terms, and comply with legal obligations.
Analytics and Improvement: To understand user behavior and enhance our website’s usability and performance.
Marketing Communications: To share promotional offers, only with your consent or based on legitimate interest.

3. Marketing and Communication Preferences
You may receive promotional emails from SkillCore regarding new courses, learning paths, and special offers. You can manage your communication preferences at any time through your account settings or by clicking “unsubscribe” in the email footer.

4. Cookies and Tracking Technologies
SkillCore uses cookies and similar technologies to improve your browsing experience, measure the effectiveness of content, and tailor our services. Some cookies are essential for website functionality, while others help us analyze user interaction and enhance performance.
For full details, please read our [Cookie Policy].

5. Sensitive Information
SkillCore does not intentionally collect sensitive personal data (e.g., health status, religious beliefs, political views). Please do not submit such data through our website. Any such information submitted may be removed for compliance reasons.

6. Third-Party Services and Payment Providers
We work with trusted third-party payment processors to handle transactions securely. Your payment data is processed externally and is not stored by SkillCore. We encourage you to review the privacy policies of these providers for more information.

7. External Links
Our website may contain links to third-party websites or services. These are provided for convenience and information only. We do not control or take responsibility for the content, policies, or practices of third-party sites. Please consult their privacy policies before sharing personal data.

8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. This includes complying with legal obligations, resolving disputes, and enforcing our agreements.

9. Security Measures
SkillCore employs appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. However, no system is entirely immune to risks. We advise you to avoid sharing confidential information through unsecured channels.

10. Your Rights
As a data subject, you have the following rights regarding your personal data:
Access: You may request a copy of the personal data we hold about you.
Correction: You may request correction of inaccurate or outdated information.
Erasure: You can request deletion of your data, subject to legal exceptions.
Restriction: You may ask us to restrict the processing of your data in certain situations.
Objection: You can object to data processing based on our legitimate interests.
Data Portability: You may request to receive your data in a portable format.
Withdraw Consent: If we process data based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at:
Email: [email protected]
Phone: +32 2 588 1947
Address: Rue du Commerce 71, 1040 Brussels, Belgium

11. Rights for EU/EEA Residents (GDPR)
SkillCore complies with the GDPR and ensures that your rights as a resident of the European Union or European Economic Area are fully respected. We may ask for verification of your identity before responding to certain requests.

12. Rights for California Residents (CCPA)
If you reside in California, you may have specific rights under the California Consumer Privacy Act, including the right to:
Request access to your personal information.
Request deletion of your data.
Request that your data not be sold.
To submit a CCPA request, please contact us using the details provided above.

13. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When updates are made, the revised Policy will be posted on our website with the “Last Updated” date. We encourage you to review this page periodically.

14. Acceptance of This Policy
By using the SkillCore website, you agree to this Privacy Policy. If you do not agree with our practices, please refrain from using our services.

15. Contact Us
If you have any questions, concerns, or requests regarding this Policy or how we handle your data, feel free to reach out to our Data Protection Officer:
SkillCore
 Rue du Commerce 71, 1040 Brussels, Belgium
Email: [email protected]
Phone: +32 2 588 1947